Return and Refund

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vshapesupps.in. Please note that returns will need to be sent to the following address: 46/2/3, Site-4, Sahibabad Industrial Area, Ghaziabad- 201010 Uttar Pradesh .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@vshapesupps.in. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Frequently Asked Questions (FAQs)

Q: What should I do if I receive a damaged item, incorrect product, or missing units?
If you receive a damaged or incorrect item or your order is missing units:

Send a snapshot of the outer packaging, MRP hologram, batch number, and images of the received products along with the invoice copy to our customer care at info@vshapesupps.in. (10:30 AM – 6:30 PM on business days).

Once we receive your concern, we will investigate and respond within 24-48 hours.
If a return is approved, our courier partner will pick up the item within 1-2 business days.

The return shipment may take 5-7 working days to reach our warehouse. Our quality team will inspect the returned product and update you on its condition.

If the product is in acceptable condition, we will process a replacement (subject to availability) or a refund.
If the return does not meet our criteria, the product will be sent back to you.

📌 Note: As per our return policy, you must raise a concern within 7 days of receiving the product and provide proper product images and an unboxing video.

Q: What should I do if I receive a courier-damaged item?
If you receive a damaged product from the courier, do not accept it. Instead:

Take photos or videos of the damaged package.
Share the evidence with us at info@vshapesupps.in. or call +351 924922883 (10:30 AM – 6:30 PM on business days).
We will raise a concern with the courier partner and dispatch a replacement order of the same product.

Category-Specific Return Policies
1. Nutrition Products
Must be returned in original packaging and sealed condition.
Opened or used products will not be accepted.
Returns will not be accepted for reasons such as taste preference, minor ingredient variations, or side effects like rashes, stomach upset, or headaches. Please consult a doctor before purchasing dietary supplements.

2. Fitness Equipment
No return policy applies unless the product is damaged during transit.
Returns & Replacements Will NOT Be Accepted If:
The product is misused, leading to damages.
Damage is caused due to a malfunction of the product.
A consumable item has been used or installed.
Products have tampered or missing serial/UPC numbers.
Damage or defects are not covered under the manufacturer's warranty.
The product is returned without original packaging, accessories, or other included items.
For any further queries, please contact our customer support at info@vshapesupps.in. or call +351 924922883 (10:30 AM – 6:30 PM on business days).

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vshapesupps.in.